How to Fix Amazon Prime Video Error Code 1060 and Get Offline Playback

How to Fix Amazon Prime Video Error Code 1060 and Get Offline Playback

Selena Thomas

August 07, 2020 14:00Posted by to Record Video

Amazon Prime subscribers can watch unlimited streaming movies and TV shows on phones, computers and TVs. But there are many Amazon video not playing problems. The most representative question is Amazon error code 1060. The display goes black. You cannot stream video content, but only see the Amazon error code 1060 notification. It appears with Retry and Cancel buttons. However, both two options are useless. If you want to fix error code 1060 during Amazon Prime video streaming, you can do as the following paragraphs show.

Amazon Video Not Working Fixed

Part 1: How to Fix Amazon Error Code 1060

Amazon error code 1060 appears with “Ensure your device is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or connect Amazon Customer Service at www.amazon.com/contact-us. Error Code: 1060”. To start with, make sure the Internet speed is fast enough for streaming video.

You can open a YouTube video to have a try. The insufficient bandwidth is the main reason for Amazon instant video streaming problems. Though Amazon Prime requires 900 Kbps for streaming only, it works for mobile phone and desktop users. If you stream Amazon Prime video from a smart TV, the minimum bandwidth requires 3.5 Mbps.

Later, you can fix the Amazon error code 1060 error message with other solutions.

Way 1: Reboot and Reset Your Router or Modem

Press the On/Off button to power off the router. Later, press it again to power it on after several minutes. If the problem Amazon Prime video not playing still exist, you can reset it to have a try. Use a toothpick, needle or any other sharp object to press the reset button. You can find it on the back of your router. Don’t release until all of the front LEDs start flashing.

Reset Router

Way 2: Use an Ethernet or Cabled Connection

If the bandwidth is too low for Amazon Prime, you need to switch to an Ethernet or cabled connection. Or you can use a Wi-Fi expander to get HD playback as well.

Etheret Connection

Way 3: Disable VPN and Proxy Clients

Amazon Prime stops VPN and Proxy users from streaming videos by default. To fix Amazon Prime video error code 1060, you can remove VPN content or disable proxy server on your computer.

To disable Proxy, press Windows and R keys to get the Run window. Type “ms-settings:network-proxy” and then press the Enter key. Scroll down to find Manual Proxy. Now uncheck before Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections). Save changes and reboot your computer to fix Amazon Prime video not playing error.

Disable Proxy

As for removing VPN client, you can type “appwiz.cpl” and press Enter in the Windows Run window. In the Programs and Features window, find your VPN client. Choose Uninstall from the right-click menu. Later, restart your computer to fix Amazon Prime 1060 error code.

Remove Vpn Client

Part 2: Record and Download Amazon Prime Video

Once your Amazon Prime subscription expires, all your downloaded videos are not available. To permanently watch those Amazon Prime videos, you can use a screen recorder to record screen video while playing.

If you just want to record video from Amazon Prime, you can use Blu-ray Master Free Online Screen Recorder. It is a free screen recorder that can record Amazon Prime streaming video without time limit. The recorded video will be saved as WMV format up to 24 fps.

To unlock more advanced features, you can upgrade to Blu-ray Master Screen Recorder. Thus, you can add annotation, commentary, webcam and more into your Amazon Prime video recording. If it takes hours to record video from Amazon Prime, you can set a scheduled task with custom recording length, date and time. Later, the program will start recording on the streaming Amazon Prime video automatically.

Step 1

Free download, install and launch Blu-ray Master Screen Recorder. Choose Video Recorder in the main interface.

Video Recorder

Step 2

Head to the Amazon Prime video you want to record. Set the screen capture area of full screen or specific window. Turn on System Sound to record Amazon video with audio.

Select Recording Region

Step 3

Click REC to start recording. You can pause and resume recording to skip unwanted video clip. When you stop Amazon video recording, you will be in the Preview window. Preview and trim the recording video. At last, click Save to download Amazon Prime video to your computer.

Save Gameplay Recording

Check how to record WMV video on WMV media player

Part 3: FAQs of Amazon Prime Video Not Playing

How to fix Amazon Prime error 7031?

When the error 7031 appears, it means this Amazon Prime video is down. You can switch to a new browser to have a try, such as Chrome, Firefox, Safari and more. Or you can open an incognito window or restart your computer to fix Amazon video error code 7031.

Why the downloaded Amazon videos disappear?

Firstly, make sure you have an available Amazon Prime subscription. Later, you can re-download it. Because the Amazon Prime video downloads can expire. The downloaded Amazon videos are temporary. You can find Amazon Prime movies disappear within 30 days after downloading, or even 48 hours after watching.

What to do when Amazon video is stuttering or lagging?

If you cannot play Amazon Prime videos on your phone, computer or TV, you can reboot your device first. Later, you can check the Internet connection and clear caches. Or you can reinstall the Prime Video app to fix Amazon instant video streaming problems.

That’s all to fix Amazon error code 1060 and other not playing issues. You can record Amazon streaming video to MP4 and other formats here as well. Thus, you can watch Amazon Prime videos offline permanently.

More Reading

15 Best Free FLV Players for Windows PC/Mac/Android/iPhone

How to play FLV files? Is there any free FLV media player apps to play FLV videos on computer or portable iOS/Android device? This post lists 15 best FLV players for you to choose from.

3 Ways to Download and Record Twitch Streams to Your Computer

You can download Twitch streams not only from your old broadcasts, but also someone else’s channel. Just read and see how to download and record Twitch streams to your Windows or Mac computer.

10 Best WMV to MP4 Converters for Windows PCs, Mac, Linux and Online

What are the acknowledged top 10 best WMV to MP4 converters? Here are our latest review about the best video converters for Windows, Mac and online.

Image Capture Not Showing Photos or All Photos? How to Fix It?

Have you encounter image capture not showing photos or all photos on iPhone? This post will show you the complete solutions to fix image capture not recognizing iPhone issue.