How to Fix Amazon Prime Video Playback Errors on Any Device

How to Fix Amazon Prime Video Playback Errors on Any Device

Selena Thomas

March 08, 2021 17:00Posted by to Play Video

The Prime Video app is available on a range of televisions, Amazon devices, mobile devices, Blu-ray players, games consoles and streaming media devices. Recently, many Amazon Prime Video users claim that Amazon Prime Video gives playback error codes, and not playing videos. That's why here we share a guide that shows you the reasons for Amazon Prime playback errors, and definitely helps you to fix them. So without further ado, let's get started!

Fix Amazon Prime Playback Error

Part 1. What Causes Amazon Prime Video Playback Errors

Amazon Prime playback errors are usually caused when the Amazon Prime Video app on your device is unable to communicate with the Amazon Prime Video servers, or the Amazon Prime Video servers are unable to provide a video stream. Or it could be caused by issues with your device, software issues, hardware issues, or home network. Now, you can fix them by following the instructions provided below.

Part 2. How to Fix Amazon Prime Video Playback Error on iPhone/iPad

For iOS users, you can fix issues with Amazon Prime playback error by uninstalling and reinstalling the Amazon Prime Video app. You can try clearing your Prime Video app cache, or reinstall the app if necessary.

Part 3. How to Fix Amazon Prime Video Playback Error on Android

For Android users, you can go to Settings, Application Manager, then Prime Video. Then, tap Storage, Clear Data and confirm with OK. Now play the video again.

If this doesn't work, try uninstalling the app and then reinstalling the app.

Part 4. How to Fix Amazon Prime Video Playback Error on TV

If your Amazon Prime Video is not playing on TV, here are some things you can do to fix it:

Part 5. How to Fix Amazon Prime Video Not Working on Chrome

Part 6. How to Fix Amazon Prime Video Error Codes

When you play Amazon Prime Video titles, you should have ever met with error codes such as 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003, 9074. Here are the things that you can do when you experience issues while playing Amazon Prime Video titles on your device.

Part 7. The Best Way to Play Downloaded Amazon Prime Video Titles for Offline Viewing

Amazon Prime Video allows you to download videos to your PC or mobile device. This comes in handy if you're heading on a long flight or road trip. Also, it can avoid issues with Prime Video playback error in some degree. So how can we enjoy downloaded Prime Video titles offline?

You will be glad to know that Blu-ray Master Free Blu-ray Player offers all-in-one service with the support to Amazon Prime videos playback, as well as extended support to DVDs, Blu-rays and 1080P HD video content along with 4K resolution. Besides, all popular audio formats like MP3, AAC, FLAC, etc. can be easily played. Blu-ray Master Free Blu-ray Player can be used on both Windows and Mac platforms.

BD Free Blu-ray Player

Key Features:

Part 8. FAQs of Amazon Prime Video Playback Errors

Can I watch Prime Video if I travel abroad?

Amazon Prime members are able to stream selected Amazon Originals titles while outside of their home country.

What to do if I see error code 5004 on Prime Video?

Make sure that the email address and password you are using to log in with are correct.

If the issues persist, click Forgot your password? on the sign-in page to reset your password.

What to do if I see error code 7235 on Prime Video?

You need to ensure that your Chrome web browser for desktop is fully up to date.


These are the main problems with Amazon Prime playback errors and how to solve them. Do you know any other that you want to solve? Share with us in the comments!

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